Monthly Archives: May 2012

The Discount War: Are Shoppers Really Looking for Just One Price, No Gimmicks?

There has been a lot of talk recently about how consumers are starting to opt-out of loyalty programs due to lack of true value. I have to say, I have been a little annoyed myself at how some retailers can’t give me the same experience whether I am in the store, or buying online. Why do I continue to keep giving them the same information, and why are they only offering me deals on items I have never bought, nor do I intend to? This doesn’t mean I haven’t found myself purchasing a new brand, a color I don’t really like, or a size that doesn’t really fit, just because I couldn’t pass up the deal. I mean, who doesn’t like a great bargain?

54% of consumers polled feel that programs lack personalized messaging and valuable rewards. — Consumer Insights

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Patient Safety: Going Well Beyond a Checklist

With National Patient Safety Awareness Week coming to a close, we thought we would give some attention to this important topic.

In following this week’s articles, blog posts and tweets, much of the discussion about patient safety has centered on the treatment a patient receives during a procedure or hospital stay, so we asked Dr. Gary Ferguson, one of TIBCO’s Chief Healthcare Strategists, for his perspective. In his words he feels strongly that: “Many of these approaches are treating the symptoms, and not the cause.”

This is a good point. Take for example the case of hospital readmissions. It’s well known that CMS will begin penalizing hospitals if their readmission rate exceeds standards.

So what should caregivers be focused on in order to achieve patient safety, and how does technology fit into the overall goals?

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