Tag Archives: Brand Strategy

Does your brand suffer from multiple personality disorder?

courtesy of freedigitalphotos.net

courtesy of freedigitalphotos.net

Over the course of my career I’ve had the honor of working with some of the best brands around and the most successful were those that had consistency. I’ve also seen many a company that just don’t seem to know what direction to take their brand. It seems that many times the consistency stops at the logo, and even then they miss the boat every once in a while. One of the keys to success is being able to have people remember your brand and spot it at a moment’s notice. This is best accomplished by consistently presenting the essence of your brand in every piece of material your customers see. Whether that be your marketing material, print ads, billboards, you name it. If they can’t pick you out instantly, then your brand isn’t getting its message across. Nothing bothers me more than seeing an ad from a company that has nothing to do with either the company or their brand. They think that as long as the slap the logo on, everyone will understand. This is simply not true. Continue reading

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Sharing is caring – why keeping your ideas to yourself is killing your creativity (and your job)

bartenderI have had my share of creative paranoia in the workplace; you know, when you are afraid to share with others for fear they will steal your idea and claim it as their own. I have even experienced having my designs replicated (design plagiarism). That said, collaboration is the only way to develop meaningful marketing solutions. So why do I still run into those who consider collaboration like looking at their paper for their answers during a quiz? While I really have no answer to why, I do have some thoughts on why it is important to collaborate with others.

Over the years, I’ve been in situations where I’ve worked with teams of designers and on my own. I’ve found that working with a team always spurs more creativity because you get different points of view for the same subject matter. In any conversation you have with someone else, you will get a different perspective from your own, even in the case where you both agree on the topic and the outcome. Everyone has their own thought process and their own way of reaching conclusions. This way of reaching conclusions is a huge part of the creative process as each thought takes you down a new path. Now, when you are working by yourself, it’s easy to halt to the process as you immediately agree with everything you are saying. This can stifle the creative juices and will, in the end, hurt your final product.

Think about it, some of the best ideas came about when a couple, or three, people were sitting at a bar with nothing but a napkin, a pen and a good bartender. It may have started as some political argument, or a discussion about an issue they faced in their life, but that discussion got the creative juices flowing and BOOM, the next great idea happens. I find, in my creative process, that even when I work alone, I need others to help with my inspiration. It may be a phone call to a friend, talking to my family or looking at some other great work someone has done.

All-in-all as long as you are honest, give credit where credit is due and work with integrity, you will always come out better when you share.

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Your Employees are Your Best Brand Champions

You’ve completely revamped your brand, from voice to colors to graphics. You have repositioned your company, but how do you get people to like you, really like you. Well, the best way to sell your brand is through your own people. With social media becoming an integral part of everyone’s life you have the ability to make your people your biggest brand champions and it’s important to ensure your employees are with you on this venture, because if your employees aren’t singing your praises, then no amount of PR is going to make your brand stick.

Jason Falls wrote a great article on this entitled Will Your Company Introduce Your Baristas that talks about the importance of allowing your employees to talk about you online, and the real need to have your employees believe in your brand and product with the line: “If you are afraid of what your employees will say about you online, then your problem is not your employees, it’s you. Hire smarter.” The funny thing about this, is that he wrote this article back in 2010 but it has really been just the last year or so that companies have really embraced this idea of empowering their employees through social media.

The key to this being a success is to incorporate it into your brand strategy. You need to create guidelines about how they represent your brand and ensure that the employees understand, not only the importance of how they present you online, but that they also ambassadors for their company. If you do this in a creative and fun matter you will find that your employees will jump at the chance to be part of it and many times will come up with creative ideas that your marketing team may not have tapped into.

So let the empowerment flow, but be sure that you keep an eye to ensure that your message is getting through.

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Putting our “real voice” out there

Ricky Gervais wants you to talk to him, well, maybe he wants you to listen to him, I can’t really tell! I have been doing some social tech analysis with some of the latest apps, and was surprised that the latest trend is voice. With cat videos taking up so much of YouTube, maybe people are ready for a change. With voice you are able to take on another persona, and some of the apps like Dubbler, even let you change how you sound.justsayin

I’m not really sure where I stand on this as a trend yet, but as a marketer, it’s definitely intriguing. Here is a great article that asks the question is Voice the Next Frontier in Social Media.

I downloaded several of the “just released” apps mentioned in the article and found myself seeing how this could be a great tool for “real-time” testimonials for service companies (like the one I work for), or let’s say you are a restaurant, before sending the first meal out, the chef could take a quick picture and give a quick voice over to that nights special. Three minutes later, you have updated all of your social channels letting followers know “what’s for dinner”. So many quick and inexpensive ways to communicate to the masses!

I played around with a number of these apps and after listening to Tommy Lee scream or say “what’s up” over and over again, I decided the most interesting thing about Just Sayin’ is Ricky himself. His Derek posts are priceless! Dubbler is a tool that’s a little more sophisticated (well, except for the option to turn your voice into a “cat” voice…what is it with cats?!) and I can see using it for story telling, like taking a picture of me with a client and having the client voice over talking about our partnership and what it means to their business. The jury is still out, but I plan on trying these tools out for some low-tech live blogging and just see what happens…stay tuned!

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I Know What You Did Yesterday

i-know-what-you-did-last-summerWhen I Know What You Did Last Summer came out it gave pause to many a teenager (and gown up) that had ever done something wrong (of course not to the extent of the characters in the movie, but still). The idea that someone may know what you’ve done and be able to track you down can be a chilling idea, but for marketers it is the holy grail. I’ve talked about the idea of targeting people when and where they are, especially as it relates to how I want to be targeted, on my terms. I’ve always loved the idea of being able to walk into a store and get a text message saying, “hey we see you are looking at those new shoes, how about we offer you 20% off if you buy those size 7s right now.” I remember working on similar initiatives back in the 90’s with context sensitive selling, which has now become marketplace, but it’s still pretty generic, but that’s all starting to change.

With augmented reality becoming more commonplace and companies focusing on distilling unstructured, big data, down to things marketers can use, my hopes aren’t too far out there. And now I’m looking at companies like PlaceIQ that are taking all that unstructured data about people and what they are doing and turning it into info that marketers can use to determine the best way to target people and market products. And now we are seeing companies like Apple realizing how to get into this game. With their purchase of WifiSlam, Apple is betting that they will be able to work with big data companies to be able to track people inside stores and venues and sell to them on the spot.

As we go further and further into this brave new world, we will really realize that marketers will always know what we did yesterday, today and even the possibility of our plans for tomorrow.

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