Tag Archives: loyalty

Does your brand suffer from multiple personality disorder?

courtesy of freedigitalphotos.net

courtesy of freedigitalphotos.net

Over the course of my career I’ve had the honor of working with some of the best brands around and the most successful were those that had consistency. I’ve also seen many a company that just don’t seem to know what direction to take their brand. It seems that many times the consistency stops at the logo, and even then they miss the boat every once in a while. One of the keys to success is being able to have people remember your brand and spot it at a moment’s notice. This is best accomplished by consistently presenting the essence of your brand in every piece of material your customers see. Whether that be your marketing material, print ads, billboards, you name it. If they can’t pick you out instantly, then your brand isn’t getting its message across. Nothing bothers me more than seeing an ad from a company that has nothing to do with either the company or their brand. They think that as long as the slap the logo on, everyone will understand. This is simply not true. Continue reading

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The Discount War: Are Shoppers Really Looking for Just One Price, No Gimmicks?

There has been a lot of talk recently about how consumers are starting to opt-out of loyalty programs due to lack of true value. I have to say, I have been a little annoyed myself at how some retailers can’t give me the same experience whether I am in the store, or buying online. Why do I continue to keep giving them the same information, and why are they only offering me deals on items I have never bought, nor do I intend to? This doesn’t mean I haven’t found myself purchasing a new brand, a color I don’t really like, or a size that doesn’t really fit, just because I couldn’t pass up the deal. I mean, who doesn’t like a great bargain?

54% of consumers polled feel that programs lack personalized messaging and valuable rewards. — Consumer Insights

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