Tag Archives: retail

Putting our “real voice” out there

Ricky Gervais wants you to talk to him, well, maybe he wants you to listen to him, I can’t really tell! I have been doing some social tech analysis with some of the latest apps, and was surprised that the latest trend is voice. With cat videos taking up so much of YouTube, maybe people are ready for a change. With voice you are able to take on another persona, and some of the apps like Dubbler, even let you change how you sound.justsayin

I’m not really sure where I stand on this as a trend yet, but as a marketer, it’s definitely intriguing. Here is a great article that asks the question is Voice the Next Frontier in Social Media.

I downloaded several of the “just released” apps mentioned in the article and found myself seeing how this could be a great tool for “real-time” testimonials for service companies (like the one I work for), or let’s say you are a restaurant, before sending the first meal out, the chef could take a quick picture and give a quick voice over to that nights special. Three minutes later, you have updated all of your social channels letting followers know “what’s for dinner”. So many quick and inexpensive ways to communicate to the masses!

I played around with a number of these apps and after listening to Tommy Lee scream or say “what’s up” over and over again, I decided the most interesting thing about Just Sayin’ is Ricky himself. His Derek posts are priceless! Dubbler is a tool that’s a little more sophisticated (well, except for the option to turn your voice into a “cat” voice…what is it with cats?!) and I can see using it for story telling, like taking a picture of me with a client and having the client voice over talking about our partnership and what it means to their business. The jury is still out, but I plan on trying these tools out for some low-tech live blogging and just see what happens…stay tuned!

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I Know What You Did Yesterday

i-know-what-you-did-last-summerWhen I Know What You Did Last Summer came out it gave pause to many a teenager (and gown up) that had ever done something wrong (of course not to the extent of the characters in the movie, but still). The idea that someone may know what you’ve done and be able to track you down can be a chilling idea, but for marketers it is the holy grail. I’ve talked about the idea of targeting people when and where they are, especially as it relates to how I want to be targeted, on my terms. I’ve always loved the idea of being able to walk into a store and get a text message saying, “hey we see you are looking at those new shoes, how about we offer you 20% off if you buy those size 7s right now.” I remember working on similar initiatives back in the 90’s with context sensitive selling, which has now become marketplace, but it’s still pretty generic, but that’s all starting to change.

With augmented reality becoming more commonplace and companies focusing on distilling unstructured, big data, down to things marketers can use, my hopes aren’t too far out there. And now I’m looking at companies like PlaceIQ that are taking all that unstructured data about people and what they are doing and turning it into info that marketers can use to determine the best way to target people and market products. And now we are seeing companies like Apple realizing how to get into this game. With their purchase of WifiSlam, Apple is betting that they will be able to work with big data companies to be able to track people inside stores and venues and sell to them on the spot.

As we go further and further into this brave new world, we will really realize that marketers will always know what we did yesterday, today and even the possibility of our plans for tomorrow.

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The Discount War: Are Shoppers Really Looking for Just One Price, No Gimmicks?

There has been a lot of talk recently about how consumers are starting to opt-out of loyalty programs due to lack of true value. I have to say, I have been a little annoyed myself at how some retailers can’t give me the same experience whether I am in the store, or buying online. Why do I continue to keep giving them the same information, and why are they only offering me deals on items I have never bought, nor do I intend to? This doesn’t mean I haven’t found myself purchasing a new brand, a color I don’t really like, or a size that doesn’t really fit, just because I couldn’t pass up the deal. I mean, who doesn’t like a great bargain?

54% of consumers polled feel that programs lack personalized messaging and valuable rewards. — Consumer Insights

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